Case Studies

Featured Work

My Health+ Mobile & Web Portal

My Health+ Mobile & Web Portal

A comprehensive UX design project following the complete design thinking process to create an intuitive medical records management experience for patients.

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My Health+ Mobile & Web Portal

AI in Healthcare: Perception and Trust Research

AI in Healthcare: Perception and Trust Research

Comprehensive research investigating how patients and healthcare providers perceive and trust AI-driven healthcare solutions.

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AI in Healthcare: Perception and Trust Research

Intermountain Health Consumer Personas

Intermountain Health Consumer Personas

Groundbreaking persona framework mapping patient journeys across entire lifespans, revealing how age, race, gender, and past experiences shape healthcare needs and outcomes.

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Intermountain Health Consumer Personas

CONNECT Summit County Marketing Plan

CONNECT Summit County Marketing Plan

Comprehensive marketing strategy to increase community awareness, reduce mental health stigma, and drive engagement with CONNECT Summit County's services.

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CONNECT Summit County Marketing Plan

My Health+ Team Process

My Health+ Team Process

Developed a tailored design process framework addressing healthcare-specific challenges including regulatory compliance, clinical validation, and stakeholder complexity.

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My Health+ Team Process

Target Marketing Plan

Target Marketing Plan

Comprehensive marketing strategy to increase Target's market share among millennial consumers through data-driven analysis and creative campaigns.

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Target Marketing Plan

Intermountain Health Internal Personas

Intermountain Health Internal Personas

Comprehensive persona framework representing clinical, administrative, technical, and leadership roles to drive better internal tool design and organizational efficiency.

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Intermountain Health Internal Personas

InMoment Discover

InMoment Discover

Award-winning product designed to help businesses gain actionable insights from customer feedback. Stevie Award winner and SaaS Award finalist.

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InMoment Discover

My Crew Guide

My Crew Guide

All-in-one mobile platform consolidating schedule management, hotel bookings, crew coordination, and travel resources for flight attendants and pilots.

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My Crew Guide

My leadership style is rooted in empowerment and collaboration.

- Lisa Lord

Innovative Environment

Dedicated to fostering an environment where curiosity, great ideas, and innovation can thrive.

Empowering Individuals

Focused on empowering individuals, nurturing strengths, and elevating each team member's unique contributions.

Meaningful Results

Committed to building cohesive, motivated teams that push design boundaries and deliver meaningful results.

Transparent Collaboration

Driven by transparent collaboration and strategic problem-solving that brings clarity and direction to complex work.

Design Process

A human-centered approach to creating meaningful solutions through iterative design and collaboration.

UX Process > > > > > > Empathize Define Ideate Prototype Test Implement
Empathize
Empathize

Understanding user needs through interviews and surveys

Creating detailed profiles of target users

One-on-one conversations with users

Gathering quantitative user data

Define
Define

Defining the core challenge to solve

Identifying key requirements and pain points

Visualizing user thoughts and feelings

Mapping user experience touchpoints

Ideate
Ideate

Generating diverse creative solutions

Rapid visual exploration of ideas

Low-fidelity layout structures

Mapping user navigation paths

Prototype
Prototype

Quick mockups to test concepts

Polished interactive designs

Clickable prototype demonstrations

Component libraries and patterns

Test
Test

Validating design with real users

Refining based on feedback

Comparing design alternatives

Collaborative review and insights

Implement
Implement

Preparing assets for development

Bringing the product to market

Building production-ready code

Tracking performance and usage

Professional Experience With Leading Brands

Highlighting impactful collaborations across diverse industries

I've had the opportunity to work with Lisa for almost 6 years now and serve as her manager for four of them. Lisa is a highly skilled product designer, researcher, and mentor.

Lisa has mastered developing user experiences that are elegant and simple to use. She's one of our foremost experts in understanding both patient and internal clinical user digital experiences. She's earned this through hundreds of interviews with end users and usability tests. Her skillset in modern discovery methods is extensive and broad. She's just as comfortable looking through web analytics data as she is talking to a user, building a prototype, running a survey, etc. Her expertise has given her the opportunity to build experiences that have driven meaningful success and growth of our patient portal and internal intranet.

Lisa has demonstrated excellent design leadership within product trios and empowered product teams. She works very well with product managers, designers, stakeholders, everyone! She knows how to work through the give-and-take to deliver excellent experiences that deliver results. She's an excellent collaborator.

Lisa leads by example and doesn't hesitate to mentor other designers. I couldn't have led our patient portal design team without her expertise and leadership. When we hired in a more junior (but promising) designer into the team, Lisa took this designer under her wing and provided excellent mentorship. While Lisa is the best of the best, she is humble and continues to develop her own skills and share what she learns with her peers.

Tucker Christiansen
Tucker Christiansen
Product Management Leader
Intermountain Health

I had the privilege of working with Lisa at Staywell. She's an amazing UX Designer! Her thoughtful approach and kind demeanor are evident the interfaces she produces. She's friendly and cooperative and a real team player! I'd highly recommend her for any UX role, particularly for web interfaces.

Ian Tunbridge
Ian Tunbridge
Software Engineer
Staywell

Lisa was brought in to help our leadership solidify their vision. She took ideas and use cases, an translated them effortlessly, and with little help, into a stunning patient-centric interface. Lisa has a natural gift to bring technical ideas to life in a breathtaking manner! She is passionate, and easy to work with, and has been a tremendous asset to our team. I would highly recommend her valuable skillsets to any organization or leader wanting the very best and most creative UI/UX work.

Philippe Camus
Philippe Camus
Software Engineer
Intermountain Healthcare

Lisa is a committed, hard working designer! I was her manager in the communication design department at Stampin' Up! She helped us by leading the charge on our online marketing, web design, and digital development. She was highly dependable. She always showed up on time and often worked late to get the job done. She has a phenomenal work ethic. I would recommend her as a skilled designer, especially on the digital development side of design.

Sean Douglass
Sean Douglass
Communication Design Manager
Stampin' Up!

It was my pleasure to work with Lisa as a UI/UX designer. She has a fantastic sense of style as well as a deep understanding of principles like flow and ubiquitous interaction elements which made her designs a real hit with our user base. In addition her specs were detailed and sufficiently clear enough that it was easy to implement compliant interfaces. She was a real asset to our team.

Tom Ginter
Tom Ginter
Software Engineer
InMoment

Lisa was a Sr. Print designer at Ultradent when I worked with her in the same team. She is a knowledgeable and responsible designer with a great sense of design and passions. She is a great leader who is always willing to help other designers and projects. Lisa is a one of the best designer I have ever worked with, and I know that anyone who will work with her will have great experiences with her.

Noriko Honda
Noriko Honda
Designer
Ultradent